Flash Video Player Help

  1. What are the minimum hardware requirements?
  2. What are the minimum software requirements?
  3. How do I upgrade my Flash Player?
  4. I am having problems installing Flash Player 9.
  5. After updating, I still get prompted to update or the previous version is still installed.
  6. I have installed Macromedia Flash Player but still don't see any Flash content. What is wrong?

1. What are the minimum hardware requirements?

Flash Player 9 has the following minimum hardware configurations:

Windows Macintosh Linux
Intel® Pentium® II 450MHz or faster processor (or equivalent) PowerPC® G3 500MHz or faster processor

Intel Core™ Duo 1.33GHz or faster processor
Modern processor (800MHz or faster)
128MB RAM 128MB RAM 512MB of RAM, 128MB of graphics memory

[Back to top]

2. What are the minimum software requirements?

This Flash Video Player is supported on the following operating systems and browsers:

Windows

Platform Browser
Microsoft® Windows Vista® Microsoft Internet Explorer 7, Firefox 2.0, AOL 9, Safari 3.x or later
Microsoft Windows XP Microsoft Internet Explorer 6.0 or later, Firefox 1.x, Firefox 2.x, Mozilla 1.x or later, Netscape 7.x or later, AOL 9, Opera 7.11 or later, Safari 3.x or later
Microsoft Windows Server® 2003 Microsoft Internet Explorer 6.0 or later, Firefox 1.x, Firefox 2.x
Microsoft Windows 2000 Microsoft Internet Explorer 5.x, Firefox 1.x, Firefox 2.x, Mozilla 1.x, Netscape 7.x or later, AOL 9, Opera 7.11 or later
Microsoft Windows Millennium Edition Microsoft Internet Explorer 5.5, Firefox 1.x, Mozilla 1.x, Netscape 7.x or later, AOL 9, Opera 7.11 or later
Microsoft Windows 98 Microsoft Internet Explorer 6.0 or later, Firefox 1.x, Mozilla 1.x, Netscape 7.x or later, Opera 7.11 or later

Macintosh1

Platform Browser
Mac OS X v10.1 or later
(PowerPC)
Firefox 1.x, Mozilla 1.x, Netscape 7.x or later, AOL for Mac OS X, Opera 6, Safari 1.x or later
Mac OS X v10.4.x or later (Intel) Firefox 1.5.0.3 or later, Opera 6, Safari 2.x or later

Linux2

Platform Browser
Red Hat® Enterprise Linux (RHEL) 3 update 8, RHEL 4 update 4 (AS/ES/WS) Firefox 1.5.0.7 or later, Mozilla 1.7.x or later, SeaMonkey 1.0.5 or later
Novell SUSE™ 9.x or 10.1 Firefox 1.5.0.7 or later, Mozilla 1.7.x or later, SeaMonkey 1.0.5 or later

Solaris™

Platform Browser
Solaris 10 Firefox 1.5.x or later, Mozilla 1.7.x or later

  1. ATI Rage 128 GPU does not support fullscreen mode with hardware scaling.
  2. Only Advanced Linux Sound Architecture (ALSA) is supported (OSS/ESD will not play audio; audio will silently fail). Only GTK2-based browser versions are supported.

[Back to top]

3. How do I upgrade my Flash Player?

You can download and install Flash Player from the Macromedia Flash Player Download Center.

[Back to top]

4. I am having problems installing Flash Player 9.

If you have problems, go to Trouble with Windows Installation or Trouble with Intel-based Macintosh Installation or Trouble with Linux or Solaris Installation.

[Back to top]

5. After updating, I still get prompted to update or the previous version is still installed.

You may need to restart your browser or machine to complete the update. Close the entire browser completely, then Test Macromedia Flash Player. If this does not work correctly, restart the machine and test again. If you still have problems, move on to Trouble with Windows Installation or Trouble with Intel-based Macintosh Installation or Trouble with Linux or Solaris Installation.

[Back to top]

6. I have installed Macromedia Flash Player but still don't see any Flash content. What is wrong?

The most common reasons that Flash content fails to display are:

Pop-up blockers blocking Flash
The most common cause of Flash movies failing to display is the presence of a pop-up/ad blocker software that specifically targets Flash content. To find out more about this please see Flash movies do not appear after installing the Flash Player (TN 19091).
Internet Explorer Settings on a Macintosh
On the Macintosh there is a setting in Internet Explorer to enable plug-ins. This setting is located in the Explorer > Preferences menu of the browser. In the Preferences dialog box, select Web Content under Browser Display. Then ensure that the Enable Plug-ins option is selected.
Internet utilities blocking ActiveX
Some Internet Utilities, such as Norton Internet Utilities, perform functions similar to a firewall and may restrict viewing of ActiveX controls. You need to ensure that your firewall or utility settings are set to allow ActiveX controls or you will not be able to view Flash movies in Internet Explorer.

[Back to top]